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Discrimination is about the way we "act".  If we favour one group of people over another, then we are discriminating.  It is these "acts" that may result in an individual or group being unfairly treated, and this is illegal.

For example, if you are refused the opportunity to rent a house, place your child in school or open a bank account, and this refusal is based on your nationality, then you are being discriminated against.

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Report it!

If you have been discriminated against, you should record what has happened, where and when, and you should report it.

There are a number of ways you can do this:

1) If possible, speak to the manager of the organisation concerned or someone in seniority.

2) Report it to the Herefordshire Race Equality Development Officer who can help in a variety of ways:

  • Offer free and independent help and advice 
  • Provide a local view of equality issues
  • Put you in contact with other agencies and act as an intermediary
  • Put you in contact with others in the community who have experienced similar problems
  • Support any legal action in court or an industrial tribunal

You can contact him on 01432 267307 or e-mail

3) The Citizens Advice Bureau can give you advice about what to do.  In some cases, they may also be able to give you legal assistance and help you to bring your case before a court or tribunal.  Call 0870 126 4091.

4) If the incident took place while you were working for, or receiving services from Herefordshire Council, you should report it immediately to the Corporate Diversity Team on 01432 260216 or e-mail

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