This explains how the Herefordshire Council website protects and respects the data we collect from you. The Herefordshire Council website covers web content published at http://www.welcometoherefordshire.com/
This policy was published on 31 March 2006 to allow us to collect visitor information. This will help us develop the site to meet your content and navigation needs as efficiently and effectively as possible.
The Data Protection Act 1998
Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party or government department unless you give us permission to do so, or where allowed by law.
You have the right to make a formal request in writing for access to personal information (or "personal data") held about you by our website, to inspect it and to have it corrected if it is wrong. We make a small charge for providing this information (currently £10.00). Please use the contact details on this page to direct your enquiries.
What Information do we collect?
We collect two kinds of information from visitors to our website:
- Feedback (through emails, telephone calls and post).
- Site usage information from log files and web analytics applications.
You can send us your feedback in three ways: by comments and questions to The Welcome to Herefordshire editor, sent by e-mail, phone or post.
Phone: +44 01432 260216
PO Box 4, Hereford, HR4 0XH
Comments and questions
If you send an e-mail or letter to the Editor or call our Helpdesk, asking for information, we may need to contact our other departments or Partnership organisations to find that information. If your question is technical, we may need to pass it to our technology supplier. We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so.
Site usage information
Log files and web analytics
Log files and web analytics allow us to record your use of the site. Herefordshire Council ICT Services puts together anonymised log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it. This is based on the way that you move around our website and the route you used to accessed it.
What happens when I link to another site?
We do not pass on any personal information you have given us to any other site.
Access to your information and contacting us
These pages reside on a server run by Herefordshire Council. Any views expressed in these pages are not necessarily those of Herefordshire Council. If you find anything that causes concern please let us know.